Privacy Policy
This page explains what information may be processed when you browse this website or contact us, why it may be processed, and how you can contact us regarding privacy-related matters.
Who We Are
MoveHealth is a medical travel coordination service operating in China. We facilitate international patients and partners in navigating healthcare logistics, including hospital appointments, interpreter services, travel arrangements, and follow-up coordination. For the purposes of data protection laws, we act as a data controller for the personal information you provide through this website.
What Information May Be Processed
When you contact us through this website, WhatsApp, or email, we may process: (a) your name and contact details (email address, phone number); (b) the content of your messages, including any health-related information you choose to share; (c) your preferred language and country of residence; (d) technical data such as your IP address, browser type, and pages visited, collected automatically when you browse the website. We do not collect sensitive personal data beyond what you voluntarily provide.
How We Use Information
We use your information solely for the following purposes: (a) responding to your inquiries and providing the medical travel coordination services you request; (b) facilitating communication between you and healthcare providers in China; (c) improving our website and service offerings; (d) complying with legal obligations. We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use your information for automated decision-making or profiling.
Communication Channels
You may communicate with us via WhatsApp or email. WhatsApp messages benefit from end-to-end encryption during transmission. Standard email is not encrypted end-to-end; please consider this when sharing sensitive health information by email. We recommend using WhatsApp or requesting a secure communication method for sharing detailed medical information.
International Communications
As a China-based service serving international clients, your information will be transferred to and processed in China. We take appropriate safeguards to protect your data during international transfers. For users in the European Economic Area and the United Kingdom, such transfers are based on the necessity of performing our services at your request. You may contact us for further information about our data transfer safeguards.
Data Retention
We retain your inquiry data for up to 2 years from your last communication with us, to maintain continuity of service if you return. Automatically collected browsing data is retained for 90 days. You may request earlier deletion of your data at any time. We will respond to deletion requests within 30 days, subject to any legal obligations requiring us to retain certain information.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information: the right to access your data; the right to correct inaccurate data; the right to delete your data; the right to restrict processing; the right to data portability; and the right to withdraw consent. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.
Contact Us
For privacy-related inquiries, data requests, or concerns about how your information is handled, please contact our privacy team at [email protected]. We aim to acknowledge all privacy inquiries within 5 business days and provide a substantive response within 30 days. You may also reach us via WhatsApp at the number listed in our contact information.
Terms of Use
These terms govern your use of this website and the general information it provides. Use of this website does not create a medical provider-patient relationship.
Website Use
This website is provided for informational purposes. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. You must not misuse our contact channels (including WhatsApp and email) for unsolicited communications, spam, or harassment. You must not attempt to scrape, data-mine, or otherwise extract content from this website for any purpose without our prior written consent.
Informational Nature of Content
All content on this website is provided for general informational purposes only. Nothing on this website constitutes medical advice, diagnosis, or treatment recommendations. Use of this website does not create a doctor-patient relationship, a provider-patient relationship, or any form of professional-client relationship with MoveHealth. You should always consult qualified healthcare professionals for medical decisions.
Intellectual Property
All content on this website, including text, images, logos, graphics, and design elements, is the intellectual property of MoveHealth or is used under license. The "MoveHealth" name and logo are trademarks of MoveHealth. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission. You may print or download content for personal, non-commercial use only.
Third-Party Links
This website may contain links to third-party services, including WhatsApp (operated by Meta Platforms) and other external websites. These third-party services are governed by their own terms and privacy policies. MoveHealth does not endorse, control, or assume responsibility for the content, privacy practices, or availability of third-party services. Your use of third-party services is at your own risk.
Limitation of Liability
To the fullest extent permitted by applicable law, MoveHealth shall not be liable for any damages arising from: (a) your reliance on information provided on this website; (b) your use or inability to use this website; (c) any decisions made based on website content; (d) communications with third-party services linked from this website. This limitation applies to direct, indirect, consequential, and incidental damages. Nothing in these terms excludes liability that cannot be excluded under applicable law.
Governing Law
These Terms of Use are governed by the laws of the People's Republic of China. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in China. This choice of law does not affect any mandatory consumer protection provisions that may apply to you under the laws of your country of residence.
Medical Disclaimer
The content on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.
No Medical Advice
The information provided on this website is for general informational purposes only and does not constitute medical advice. MoveHealth is a medical travel coordination service, not a healthcare provider, medical practitioner, or hospital. We do not provide medical diagnoses, treatment plans, prescriptions, or clinical recommendations. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.
No Emergency Services
MoveHealth does not provide emergency medical services. If you are experiencing a medical emergency, call your local emergency services immediately (for example, 911 in the United States, 112 in the European Union, 999 in the United Kingdom, or 120 in China). Do not use our website or contact channels for urgent medical situations.
Provider Decisions
All medical treatments, procedures, and clinical decisions are made exclusively by the hospitals and licensed healthcare professionals providing your care in China. MoveHealth facilitates coordination, communication, and logistics, but does not participate in or influence clinical decision-making. We do not recommend specific treatments, hospitals, or doctors, although we may provide general information about available options.
Individual Suitability
Medical travel is a significant decision that requires careful consideration of your individual health circumstances. MoveHealth does not assess whether medical travel is medically appropriate for you. Before traveling, you should: (a) consult with your treating physician about whether travel is advisable given your condition; (b) verify that you are medically fit to travel; (c) ensure you have adequate travel and medical insurance; (d) discuss potential risks with your healthcare providers.
Contact Information
For questions about the scope of our services, please contact [email protected]. For medical questions, please consult your doctor. For privacy matters, contact [email protected].
Cookie Notice
This page explains how cookies or similar technologies may be used on this website and how you can manage your preferences if non-essential tools are introduced.
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to the website operators. Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device for a set period).
Essential Cookies
Our website uses minimal essential cookies and similar technologies: (a) we use sessionStorage to remember your preference between mobile and desktop versions of the website; (b) we use localStorage to maintain your language preference as you navigate the site. These are strictly necessary for the website to function and do not collect personally identifiable information. We do not require cookie consent for these essential functions.
Analytics & Preferences
At this time, our website does not actively deploy analytics cookies, tracking cookies, advertising cookies, or third-party social media cookies. We do not use Google Analytics, Facebook Pixel, or similar tracking technologies. This website's connection to Google Fonts uses Google's servers for font delivery, which may collect standard server log data. If we introduce additional cookie-based features in the future, we will update this notice and provide appropriate consent mechanisms.
Managing Preferences
Most web browsers allow you to manage cookie preferences through browser settings. You can typically: (a) view stored cookies; (b) delete all or selected cookies; (c) block all or third-party cookies; (d) set preferences for specific websites. Refer to your browser's help documentation: Chrome Settings > Privacy and Security > Cookies; Safari Preferences > Privacy; Firefox Options > Privacy & Security. Please note that disabling essential cookies may affect website functionality.
Contact Us
If you have questions about our use of cookies or this notice, please contact us at [email protected].
Accessibility
We aim to make this website accessible and usable for as many people as possible. If you experience difficulty accessing any part of the site, please contact us.
Our Commitment
MoveHealth is committed to making this website accessible to the widest possible audience, including users with disabilities. We strive to conform to Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We continuously review and improve our website to enhance accessibility for all users, regardless of the technology or assistive tools they use.
Accessibility Features
Our website includes the following accessibility features: (a) semantic HTML5 markup with appropriate heading hierarchies and ARIA labels; (b) full keyboard navigation support, including visible focus indicators; (c) sufficient color contrast ratios for text and interactive elements; (d) responsive design that adapts to different screen sizes and zoom levels; (e) text alternatives for images; (f) respect for reduced-motion preferences set in the user's operating system; (g) descriptive link text and button labels; (h) mobile-friendly touch targets meeting minimum size requirements.
Known Limitations
While we strive for full accessibility, we acknowledge some limitations: (a) some images may have generic alt text that does not fully describe the visual content; (b) the WhatsApp integration relies on a third-party service whose accessibility is outside our control; (c) older browsers may not fully support all accessibility features. We are working to address these limitations and welcome feedback on any barriers you encounter.
Feedback & Contact
We welcome your feedback on the accessibility of this website. If you encounter any accessibility barriers, have suggestions for improvement, or need information in an alternative format, please contact us: by email at [email protected]; by WhatsApp at the number listed on our contact page. We aim to respond to accessibility feedback within 5 business days.
